Privacy Policy
Last updated: January 1, 2025
1. Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:
- Name and contact information (email address, phone number)
- Account credentials and profile information
- Payment and billing information
- Educational content and course data you create or upload
- Communications with us (support requests, feedback)
Automatically Collected Information
When you use our services, we automatically collect certain information, including:
- Usage data and analytics (pages viewed, features used, time spent)
- Device information (IP address, browser type, operating system)
- Cookies and similar tracking technologies
- Log files and system performance data
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send billing confirmations
- Respond to your comments, questions, and customer service requests
- Send you technical notices, updates, and security alerts
- Communicate with you about products, services, and promotional offers
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations and resolve disputes
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our services
- AI Services: We use OpenAI and Anthropic Claude for AI-powered features (see our AI Services page for details)
- Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
- Legal Requirements: We may disclose information when required by law or to protect our rights and safety
- Consent: We may share information with your explicit consent
AI Services Disclosure
When you use AI-powered features, content may be sent to third-party AI providers. For complete details, see our AI Services page.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Employee training on data protection
- Incident response procedures
5. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Object: Object to processing of your information for certain purposes
To exercise these rights, please contact us at privacy@agentiqlms.com.
6. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.
7. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.
9. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us:
Email: privacy@agentiqlms.com
Address: AgentIQ LMS Privacy Team
123 Education Street, Learning City, LC 12345